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Car Rental Tips

What Happens When the Rental Car You Booked is Sold Out

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You’ve booked a rental car that fits your needs and budget. But every once in a while, you arrive at the counter to find that the rental car you booked is sold out. What are your options?

Look for an upgrade

First, you should know that if the rental car company can’t give you the vehicle you reserved, you should be upgraded to a nicer car in the same category or a higher category at no charge. That’s easy enough if you booked an economy or full-size car. You drive away in a nicer car and everyone is happy, right?

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Look for other compensation

But what if you booked a larger, more upscale car? If the luxury rental car you booked is sold out and you are forced to accept a vehicle that is at least one category below what you reserved, then you deserve some compensation. Here are a few options:

Be willing to haggle

The truth is, there is no official protocol for these situations, so you can and should negotiate with the manager or staff member at the rental location. In most cases, you’ll have more success in getting what you want by being pleasant and reasonable.

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If all else fails, you can escalate the matter up to the corporate office with a phone call or email. Calling out the rental company on social media—particularly on Twitter—often works because companies really don’t like unhappy customers to vent in public forums. (Again, be pleasant and reasonable.)

But here’s a warning: One thing that you should not do is file a dispute with your credit card company. This is a surefire way to end up on the rental company’s dreaded Do Not Rent list.

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