Last Updated on October 6, 2024 by Kristin
If you’re a price-conscious traveler, chances are you’ll notice Fox Rent A Car pop up on the list of potential options for your next reservation. Here’s what you need to know about this company for your next rental.
Basic Facts About Fox Rent A Car
Fox Rent a Car is a U.S.-based company that France’s Europcar Mobility Group fully acquired in 2019. Three business partners founded the company in 1989 and opened a location near Los Angeles International Airport (LAX). The company has corporate offices in Los Angeles and Tulsa and employs more than 1,000 people.
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Today, Fox operates 21 corporate rental car offices in the U.S., with locations in Arizona, California, Colorado, Florida, Hawaii, Illinois, Montana, Nevada, New Jersey, New York, Texas, Utah and Washington.
Fox also has a large presence internationally through affiliate partners in several countries and regions, including Canada, Mexico and Australia, plus the regions of Central America, South America, the Caribbean, Europe and the Middle East.
Fox currently has a fleet of 20,000 cars. Its vehicles range from smaller economy cars to SUVs and Jeeps.
Reviews of Fox Rent A Car
Customer reviews of Fox Rent a Car depend on the specific location, and differ by ratings platform.
For example, Fox Rent a Car has an “A” rating from the Better Business Bureau (BBB) but has only an average 1.02 out of five stars on the website based on more than 200 reviews. The car rental company has closed 765 complaints in the last five years, with several claims about unexpected charges.
Meanwhile, Fox has a “great” rating of 3.8 stars on Trustpilot, based on 16,281 reviews. Of those reviews, 63% were “excellent” and just 11% were “bad.” The company also has a good rating from Consumer Affairs, with 3.7 stars based on 1,334 reviews.
However, some individual locations had better reviews than others based on Google reviews. For example, a Fox location in Fort Lauderdale has 2.4 out of five stars on the website, with complaints focusing on claims about billing issues, car cleanliness and unexpected charges.
Fox does appear to be replying individually to the negative reviews about its brand online, across various platforms.
Is Fox Rent A Car a Good Choice?
As a company that focuses on price-conscious travelers, Fox may not offer the same premium experience as more corporate brands like National or Avis. However, you may very well have a good experience if all you’re looking for is a vehicle for a good price without many bells and whistles.
Fox has racked up a number of complaints on BBB over the past years and has some negative reviews online, but it does have a good score on Trustpilot and seems to be responding to negative customer reviews.
In AutoSlash’s Ultimate Rental Car Ratings, we give Fox 3.5 out of 5 stars. We consider it a “Tier 3” company, a category typically indicative of smaller brands with mostly reliable service.
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When you rent from Fox or any other rental car company, we recommend making sure that you document the condition of the car in detail before driving it off the lot to avoid any issues with damage claims later on. Also, be sure to read the terms and conditions outlined in your contract extra carefully. In addition, make sure that the total charges matches the quote you received. Be sure to check that unwanted add-ons were not tacked on to your reservation that will hike up your costs.
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