Last Updated on October 28, 2021 by Kristin
Considering renting from ACO Rent a Car? Here’s what you need to know about renting from this lesser-known car rental company.
Basic Facts About ACO Rent a Car
ACO Rent a Car has been in business for more than 40 years. It has offices in North America and the Caribbean as well as Latin America. Its biggest markets are Venezuela and the United States.
ACO also has an extensive network of locations in Venezuela. It also has two Canadian locations, in Vancouver and Toronto. There is also a single location each in Aruba, Curacao, Chile and Mexico.
ACO offers a fleet ranging from two-door economy cars all the way up to SUVs and full-size vans.
ACO’s U.S. locations earn lackluster reviews across major consumer websites. The company is not accredited by the Better Business Bureau, which shows four complaints in the past three years and gives the company an “F” rating on its website. Customers claimed they encountered unexpected charges and poor-quality vehicles.
ACO’s individual U.S. locations on Yelp also have poor reviews. Yelpers gave ACO’s rental location in Orlando only one star, claiming unexpected charges and difficulties getting to the location from the airport. Yelpers gave the Miami office1.5 stars based on 79 reviews, noting similar complaints.
Based on the generally negative reviews of ACO’s U.S. locations and lack of response from the company about complaints on the BBB website, we recommend that you look elsewhere for your next car rental reservation. AutoSlash gave ACO only 2.5 out of five stars in its latest rental car company rankings, putting it in the bottom of four tiers. Companies in this fourth tier generally rack up a significant number of customer complaints.
In AutoSlash’s Ultimate Rental Car Ratings, we give ACO 2.5 out of 5 stars, the second-lowest score. We consider it a “Tier 4” company after hearing complaint after complaint after complaint about its U.S. locations. While ACO may offer what looks like an attractive price, be aware that you run a big risk of an unsatisfactory experience.
If you do decide to go ahead and book with ACO, be sure to read the rental agreement carefully to avoid any surprise charges. Inspect the rental car carefully before driving it off the lot for any scratches, dings or cleanliness issues. Also, be sure to confirm in advance about the procedure for arranging a rental car shuttle from the airport.