Last Updated on January 11, 2024 by Kristin
Looking for a rental car in Mexico? You may notice some great offers from Mex Rent a Car, which also has locations in the U.S. and several other countries. If you’ve never heard of the brand, here are some key facts to keep in mind before locking down your next rental.
Basic Facts About Mex Rent A Car
Mex Rent a Car is a Mexican rental car brand that has been around since 1994. It is operated by Turismo Gargo.
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The company mainly has rental locations at major airports and in big cities. The biggest reach is in Mexico, followed by the United States. Major U.S. airport locations include Los Angeles, San Francisco, Miami, Fort Lauderdale, Orlando, Houston, Dallas, New York City, Denver and San Diego.
There are also locations in several other countries. These include: Albania, Aruba, Barbados, Bulgaria, Canada, Colombia, Costa Rica, Greece, Iceland, Jordan, Lebanon, Macedonia, Malta, Morocco, Panama, Poland, Sint Maarten/Saint Martin, Romania and Serbia.
Reviews of Mex Rent a Car
While Mex Rent a Car does have several positive reviews from customers, it also has relatively low aggregate scores on some leading consumer review websites.
On the consumer review website Trustpilot, Mex has just 1.4 stars out of five. This rating is based off of 184 consumer reviews, with 89% of the reviews posted falling into the “bad” category. Customers giving one-star reviews complained about several issues, claiming they had issues getting their deposit back and confusion about insurance policies.
Mex Rent a Car is not accredited by the Better Business Bureau (BBB), which gives the car rental company an “F” rating on its website. The website has closed 28 complaints about the company in the past three years, 21 of which were made in the last year.
Yelp and Google Reviews vary by Mex Rent a Car location, but also tend to be underwhelming. For example, a location in San Diego only has 1.5 stars out of five, some of which appear to include complaints about other locations as well. This location did a bit better on Google, with 2.3 stars based on more than 600 reviews. But still, the score is far from great.
The complaints largely focused on customers’ claims about not receiving the same car they had reserved, as well as unexpected charges. Mex does appear to be directly responding to certain Google reviews. The location at Mexico City International Airport had 2.5 stars on Google, while the Cancún location had 2.6 stars.
Is Mex Rent A Car a Good Choice?
Based on the number of one-star reviews from customers about their experiences, we recommend taking a look at some other companies for your next reservation and taking more than just the price into consideration.
In AutoSlash’s Ultimate Rental Car Ratings, we give Mex Rent A Car 2.5 out of 5 stars. We consider it a “Tier 4” company, a category typically indicative of brands that get plenty of complaints. While they may offer what looks like a great price, be aware that you run the risk of an unsatisfactory experience.
If you do decide to rent with Mex Rent a Car, be sure to confirm what would happen if the office does not have the particular car you rented.
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When you rent from Mex or any other rental car company, we recommend making sure that you document the condition of the car in detail before driving it off the lot to avoid any issues with damage claims later on. Also, be sure to read the terms and conditions outlined in your contract extra carefully. In addition, make sure that the total charges matches the quote you received. Be sure to check that unwanted add-ons were not tacked on to your reservation that will hike up your costs.
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